We ship throughout Australia, and we don't ship on weekends and public holidays of VIC. Our estimated delivery date is based on several factors, including the delivery destination, product dimension, product weight, shipping method, and the time we assemble and prepare your items for shipment. We deliver to all Australian cities and regions via trusted carriers including Australia Post, Hunter Express, Aramex and other couriers.
Delivery Timeline
Your estimated delivery date is calculated as:
Processing Time + Shipping Time
1. Processing Time
-
Orders are processed within 2 business days (Monday to Friday, excluding VIC public holidays).
-
Once your order has been shipped, you’ll receive a confirmation email with tracking details.
- If you haven’t received your tracking information within 3 business days, feel free to reach out to us at info@grozy.com.au.
2. Shipping Time
-
Shipping time varies based on your location and the size of your order.
-
Standard delivery typically takes 3–7 business days.
-
Express shipping usually takes 2–3 business days.
-
Most orders arrive within 2 to 6 business days, but deliveries to remote areas or during special circumstances may take longer.
Note: Some postal codes are restricted due to logistics limitations. Please refer to the image/chart provided for non-deliverable areas.
Shipping Costs
Free Standard Shipping:
-
For Melbourne, Sydney, and South Australia metro areas, small parcels under 1kg are eligible for free shipping.
Remote Area Surcharge:
- Additional fees apply for deliveries to remote locations. Fees are determined by your courier’s remote area classification.
Over-sized/Heavy Items:
- Extra charges apply and will be calculated at checkout based on actual dimensions and weight.
Please refer to our detailed shipping chart for more info.
| State/Territory |
Weight |
Standard (3–7 days) |
Express (1–3 days) |
Notes |
| Victoria (VIC) |
0–500g |
$0.00 |
$12.00 |
Local orders delivered next day |
|
501g–1kg |
$0.00 |
$15.00 |
|
|
1kg–3kg |
$0.00 |
$20.00 |
|
|
3kg–5kg |
$8.00 |
$25.00 |
|
|
5kg–10kg |
$20.00 |
$40.00 |
|
|
10kg–22kg |
$45.00 |
$65.00 |
|
|
22kg+ |
$65.00 |
N/A |
|
| New South Wales (NSW)
|
0–500g |
$0.00 |
$14.00 |
Priority next-day delivery in Sydney metro |
|
501g–1kg |
$0.00 |
$18.00 |
|
|
1kg–3kg |
$0.00 |
$20.00 |
|
|
3kg–5kg |
$10.00 |
$25.00 |
|
|
5kg–10kg |
$25.00 |
$50.00 |
|
|
10kg–22kg |
$60.00 |
$85.00 |
|
|
22kg+ |
$85.00 |
N/A |
|
| Queensland (QLD) |
0–500g |
$0.00 |
$16.00 |
Brisbane metro: 2–3 days delivery |
|
501g–1kg |
$0.00 |
$20.00 |
|
|
1kg–3kg |
$0.00 |
$26.00 |
|
|
3kg–5kg |
$10.00 |
$35.00 |
|
|
5kg–10kg |
$25.00 |
$55.00 |
|
|
10kg–22kg |
$50.00 |
$80.00 |
|
|
22kg+ |
$100.00 |
N/A |
|
| South Australia (SA) |
0–500g |
$0.00 |
$15.00 |
Adelaide metro: 2–3 days delivery |
|
501g–1kg |
$0.00 |
$18.00 |
|
|
1kg–3kg |
$0.00 |
$20.00 |
|
|
3kg–5kg |
$0.00 |
$32.00 |
|
|
5kg–10kg |
$15.00 |
$55.00 |
|
|
10kg–22kg |
$35.00 |
$95.00 |
|
|
22kg+ |
$95.00 |
N/A |
|
| Western Australia (WA) |
0–500g |
$5.00 |
$20.00 |
Perth metro: 1–2 days outside metro |
|
501g–1kg |
$8.00 |
$25.00 |
|
|
1kg–3kg |
$10.00 |
$30.00 |
|
|
3kg–5kg |
$15.00 |
$45.00 |
|
|
5kg–10kg |
$30.00 |
$80.00 |
|
|
10kg–22kg |
$60.00 |
$130.00 |
|
|
22kg+ |
$150.00 |
N/A |
|
| Tasmania (TAS) |
0–500g |
$0.00 |
$18.00 |
1–2 day more transit outside metro |
|
501g–1kg |
$0.00 |
$20.00 |
|
|
1kg–3kg |
$10.00 |
$30.00 |
|
|
3kg–5kg |
$15.00 |
$40.00 |
|
|
5kg–10kg |
$25.00 |
$70.00 |
|
|
10kg–22kg |
$60.00 |
$120.00 |
|
|
22kg+ |
$120.00 |
N/A |
|
| Northern Territory (NT) |
0–500g |
$5.00 |
$30.00 |
Remote/rural areas: longer delivery times |
|
501g–1kg |
$10.00 |
$30.00 |
|
|
1kg–3kg |
$15.00 |
$40.00 |
|
|
3kg–5kg |
$20.00 |
$55.00 |
|
|
5kg–10kg |
$45.00 |
$100.00 |
|
|
10kg–22kg |
$80.00 |
$160.00 |
|
|
22kg+ |
$200.00 |
N/A |
|
|
|
|
|
|
Important Notes:
-
-
While our system automatically calculates fees in your cart, discrepancies may occur for:
-
Rural/remote delivery addresses.
-
Orders exceeding standard size/weight limits.
-
If an additional fee is required, we will notify you via email before processing your order.
-
Your Options
Click & Collect
Skip the shipping wait! Choose our local pickup option at checkout.
How it works:
1. Place your order online.
2. Immediately email us at info@grozy.com.au with your preferred pickup date/time.
3. We’ll prepare your order within 1-2 business days and confirm your pickup slot.
Pickup Address: [Roller Door 12, 8 Coral Cct KEYSBOROUGH VIC 3173]
Hours: Weekdays 9AM-5PM (Closed on VIC public holidays).
How to track your order
Once your order is shipped, the tracking number will be automatically updated on your order details page with a direct link to the courier's tracking portal. Note: Tracking is not provided for orders shipped via standard mail envelopes. Small items shipped via untracked letter mail (e.g., accessories under 500g) do not include tracking.
Other Notes:
-
Multi-Item Orders: May ship in separate packages at no extra cost.
-
Damaged/Incorrect Items: Contact us within 24 hours of delivery for resolution.
-
Returns & Refunds: See our full Return & Refund Policy for eligibility and timelines.
Duties & Taxes
There are no customs duties for orders shipped within Australia.
For any questions or inquiries about shipping, you can reach out to our support team at info@grozy.com.au. We are here to help ensure your experience with Grozy.com.au is smooth and satisfactory.
